Description
We are looking for an experienced Field Motor Engineer with a strong background in motor engineering and claims. This role requires expertise in vehicle inspection, repair cost negotiation, and claims management, supporting both customers and internal teams to deliver high-quality outcomes.
You will play a key role in assessing vehicle damage, providing valuations, and managing total loss settlements across a wide variety of vehicle types.
Key Responsibilities
- Produce accurate, detailed, and high-quality engineering reports
- Assess, value, and negotiate vehicle repair costs
- Provide fair and accurate vehicle valuations
- Negotiate total loss settlements
- Apply detailed knowledge of salvage categories
- Manage claims through to resolution
- Liaise with repairers, customers, and internal teams
- Support colleagues and contribute to team success
Skills, Knowledge & Expertise
- Qualified to IAEA or ATA (VDA) standard
- Experience within insurer or independent engineering environment
- Strong understanding of claims processes and salvage categorisation
- Experience using estimating systems (e.g. Audatex, GT Motive, Glass’s)
- Ability to inspect a wide range of vehicles including: cars, HGVs, agricultural machinery, caravans
- Excellent negotiation and communication skills
- Strong analytical and problem-solving ability
- Effective time management and prioritisation skills
- AQP qualification
Personal Attributes
- Detail-oriented and structured approach
- Confident decision maker and negotiator
- Ability to work independently in a fast-paced environment
- Strong customer focus with complaint resolution experience
- Professional handling of sensitive and confidential information
Benefits
- Career & Purpose: Davies Innovation Lab, leadership training programme, funding for professional qualifications, Thrive at Davies; learning opportunities
- Environmental & Social: The Davies Foundation, local charity funding, Pennies To Heaven, Employee Resource Groups, employee volunteering programme
- Financial Health: pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, life assurance: x4, refer a friend, cycle to work scheme, lease car salary sacrifice, Davies Incentive Plan, enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing: wellbeing centre; move, munch, money & mind focus, discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, flexible working, dress for your day, inclusive employment policies