Description
As an Assistant Store Manager at Coolblue, you will lead a motivated team to ensure customers have a great experience and find the right products. You will support colleagues in the store, handle customer issues and escalations, and drive team performance.
Responsibilities:
- Lead, coach, and mentor team members on the sales floor and one-on-one.
- Be the point of contact for team members with problems and complex customer questions.
- Inspire your team to achieve goals, including high Net Promoter Scores (NPS).
- Collaborate with your team to continually improve the Coolblue store experience.
Benefits:
- Competitive salary
- Additional financial benefits: meal vouchers, eco-vouchers, phone subscription, and travel costs
- Hospitalization insurance
- 20 vacation days and 12 ADV days
- Growth opportunities through Coolblue's development platform
- Discounts on products sold by Coolblue
- Great work atmosphere with regular social events
- Flat organizational structure
- Flexible compensation package through the cafeteria plan
Requirements:
- Leadership experience in a customer environment
- Experience working with Key Performance Indicators (KPI's) and translating data into insights and action points
- Fluency in French and Dutch
- Availability to work during store hours, including weekends and evenings
- Strong affinity with consumer electronics
- Ability to coach and motivate colleagues
- Experience with HR tasks, such as conducting interviews, attendance management, and performance reviews is a plus