Drain Technician

We are seeking a motivated and skilled Drain Technician to join our team in Manassas, VA. As a Drain Technician at My Plumber Plus, you will play a crucial role in providing high-quality drain cleaning services while delivering exceptional customer experiences.

Your primary responsibility will be to diagnose drain issues and recommend appropriate solutions.

In exchange for your commitment, we provide:

• Affordable, high-quality health, dental & vision insurance
• 401(k) w/ company match
• Paid vacation, sick and personal days
• On-going growth opportunities throughout our Sila Services Family of Companies
• Parental Leave
• Short term disability, long term disability, and company paid life insurance
• Paid training/ongoing education
• Company vehicle, gas card, and tablet

Responsibilities:

• Complete all drain cleaning, jetting, and cable work related to in-home, service calls.
• Provide Camera service for mainline stoppages
• Describe diagnosed problems to customers and provide solutions
• Engage with customers in a professional and courteous manner, effectively communicating drain issues and recommended solutions to generate sales opportunities by explaining the features and benefits of each solution.
• Obtain agreement for services before performing work
• Identify opportunities to upsell additional services or products to customers, maximizing revenue potential.
• Strive to exceed customer expectations by delivering exceptional service experiences and resolving any customer concerns or issues promptly.
• Maintain truck inventory of parts and restock truck to minimum stock levels
• Be able to remove and reset a toilet and a p-trap
• Operate equipment in a safe manner
• Wear all applicable Personal Protective Equipment (PPE)
• Communicate professionally and respectfully with customers, office staff, and co-workers
• Participation in required staff meetings and training

Requirements:

• 2 or more years of sewer and drain cleaning, replacement, and sales experience
• Experience operating a sewer camera
• Service Titan experience a plus!
• Working knowledge of septic systems, sewer and drain systems, and underground piping
• Repairing underground drains and sewers using conventional excavation methods or experience using trenchless pipe replacement equipment would be a plus
• Personable and professional
• High integrity and strong communication skills