Description
We are seeking a dynamic and inspiring individual to step into a Senior Therapist role at Lush Spa Covent Garden.
At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we're passionate about improving your sense of well-being, so you can feel your best self.
As a Senior Spa Therapist, you will support the Store & Spa Manager in delivering the vision and daily operations of the spa. You will lead by example, ensuring every client receives a 5-star experience while driving occupancy, sales, and team development. You will be responsible for supervising therapists and receptionists, ensuring all Lush treatments are consistently available, and coordinating training to meet business demands.
Key Responsibilities
As a key member of our spa management team, you will lead an exceptional group of talented and experienced Spa Therapists. This unique opportunity will see you focus on the daily spa and people management operations, while consistently delivering five-star client experiences.
Skills, Knowledge & Expertise
- 2 years proven experience working within the spa industry and delivering exceptional luxury Spa treatments (at Lush or outside of Lush).
- NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage.
- Excellent communication and interpersonal skills, with a passion for delivering outstanding customer service.
- Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
- Passionate about delivering excellent customer service and treatments.
- Passionate about representing the LUSH brand, ethics, experiences and products both on the shop floor and in the spa.
- Passionate about educating and empowering others through training
- Experience in people management and delivering training sessions is desirable but not essential.
Benefits
What's in it for you?
- Fantastic in-house learning and development opportunities including all Lush Spa treatments, products and brand training (paid at your hourly rate)
- Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
- Enjoy 2 complimentary products of your choice per month
- Available free handcare and mouthcare products during shifts for Spa Therapists
- Team bonus scheme based on the overall sales of the store and spa
- Pension scheme
- Birthday Day Off
- 28 day holiday allowance (calculated on a pro-rata basis)
- Supportive parental leave scheme
- 6 months of full pay (primary caregiver)
- Financial childcare support on return to work (depending on contracted hours)
- Cycle to work scheme
- Free Spa Therapist tunic
- Employee assistance programme provided by Health Assured
- Access to an online learning community
- Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort)
- Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter)
- Flexible rolling rotas
- Shift patterns will vary from morning and afternoon/evening shifts (including weekends and bank holidays) based on the client demand of a Central London spa.
- Productivity based bonus scheme.