Description
At Snowflake, we are powering the era of the agentic enterprise.
Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster.
We’re looking for a Technical Account Manager to partner with our most strategic enterprise customers and ensure they derive sustained operational value from Observe.
This is a hands-on, post-sales technical role focused on long-term platform adoption, optimization, and technical partnership.
What You’ll Do
- Serve as the primary technical owner and trusted advisor for assigned strategic accounts
- Build deep familiarity with customer architectures, datasets, use cases, and operational goals
- Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows
- Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost
- Lead regular health checks, architecture reviews, and proactive improvement initiatives
- Identify new use cases and expansion opportunities aligned to customer outcomes
- Coordinate technical escalations and advocate across Support, Engineering, and Product when needed
- Provide clear technical guidance during change events, scaling initiatives, and complex operational scenarios
What You’ll Bring
- 7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles
- Strong hands-on experience operating production observability platforms
- Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms
- Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines
- Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices
- Experience improving operational outcomes (incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization)
- Ability to lead complex technical conversations with practitioners and engineering leadership
- Strong written communication skills for architecture summaries, optimization plans, and executive-ready updates
- A pragmatic, consultative mindset focused on solving real-world production problems
Nice to Have
- Experience helping organizations standardize or evolve telemetry strategies using OpenTelemetry
- Experience modernizing from legacy logging or monitoring tools to modern observability platforms
- Familiarity with cloud-native services (AWS, GCP, Azure) and Kubernetes-based environments
- Experience influencing architecture or platform decisions in enterprise environments
- Exposure to incident management platforms such as PagerDuty, Opsgenie, or VictorOps
- Experience mentoring or guiding other engineers in observability best practices