Customer Service Officer

We are seeking a Customer Service Officer to join our Contact Centre team. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our passengers before, during, and after their journey. You will work across multiple channels, including email, phone, chat, and social media.

Your main responsibilities will include:

• Providing clear, personalized, and timely responses to customer inquiries
• Resolving customer complaints and issues in a professional and efficient manner
• Offering sales and after-sales support for tickets
• Working autonomously to analyze situations and propose solutions
• Collaborating with colleagues to improve customer experience and service operations

To be successful in this role, you will need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Proficiency in at least three of the following languages: French, English, Dutch, and German
• Experience with digital tools and artificial intelligence technologies

We offer a one-year fixed-term contract and a comprehensive training program to support your development.

If you are a motivated and customer-focused individual who is looking for a new challenge, please apply to this exciting opportunity.