Description
HSBC International Wealth and Premier Banking is seeking an experienced Senior Customer Development Representative to join our team in Shanghai. You will be responsible for implementing Premier Acquisition strategies, acquiring new-to-bank customers, and delivering high-quality customer service to our highest-value personal clients.
Key responsibilities include:
- Implementing Premier Acquisition strategies
- Acquiring new-to-bank customers via central or self-generated leads
- Completing simple retail sales to deliver high-quality service to our clients
- Developing strong working relationships with relevant business areas
- Delivering high-standard customer service to meet customer satisfaction
To be successful in this role, you should have:
- A bachelor's degree or equivalent experience
- At least one year of proven and progressive financial services and/or retail sales experience
- Sound knowledge of various forms of deposits, WEM products, mortgages, and other financial products
- Knowledge of laws and regulations governing banks and the finance industry, consumer trends, competitor offerings, economic and foreign currency markets
- Strong presentation and sales skills, objection handling techniques, and ability to work under pressure
- Good interpersonal and communication skills, with a customer service orientation
- Relevant professional and regulatory qualifications as required by the market