IT Analyst

At Komodo Health, our mission is to reduce the global burden of disease through smarter use of data.

The IT team at Komodo is primarily responsible for end-user support, endpoint management, and internal system infrastructure.

As a Senior IT Analyst, you will play a critical role in maintaining, monitoring, and continuously improving the computer systems and networks that power our business.

Responsibilities:

• Serve as the primary escalation point for complex technical issues across the organization.
• Lead and own the onboarding and offboarding lifecycle for employees, temporary staff, vendors, and contractors.
• Develop, maintain, and improve IT documentation, runbooks, and processes.
• Proactively identify and resolve issues across core platforms including Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf, and Intune.
• Provide advanced troubleshooting and support across Mac and PC environments.
• Design and deliver IT training and enablement programs.
• Drive corrective and preventive actions to resolve issues quickly and minimize business impact.

Requirements:

• Proven experience in a technical support environment with deep expertise in Mac OS and Windows.
• Strong hands-on experience with first and second-level support across Okta, Google Workspace, Atlassian, Slack, MDM platforms, Meraki, and Zoom.
• Experience owning and administering IT Asset Management systems.
• Demonstrated ability to independently perform root cause analysis and drive resolution of complex system access, hardware, and infrastructure issues.
• Track record of leading projects end-to-end, from scoping requirements through execution and documentation.
• Strong cross-functional collaboration skills with the ability to translate technical concepts for non-technical stakeholders.
• Excellent written and verbal communication skills with a bias toward documentation and knowledge sharing.
• Strong familiarity with IT operations, cloud applications, and security best practices.

Expectations of AI Use in this role:

• Applies AI strategically, knowing how to use the right tools at the right time to solve problems or generate new ideas.
• Uses AI to accelerate feedback loops, test ideas, and make informed decisions faster.
• Applies both judgment and creativity when working with AI and understands its limitations.
• Demonstrates curiosity and initiative in exploring new AI tools and workflows relevant to their role.
• Brings a reflexive AI mindset and uses AI as a natural part of their process to iterate, research, and deliver better work.