Description
Priory Hospital Woking has an opportunity for a Private Enquiry Manager to join their team.
The hospital, located in Knaphill, Surrey, provides mental health and addiction rehab services, including inpatient and outpatient treatment for various conditions.
Key Responsibilities
As a Private Enquiry Manager, you will be part of a dedicated team ensuring the smooth operation of the hospital and supporting patient wellbeing. Your role involves managing private enquiries and referrals, driving continuous improvement in referral management and customer service, and monitoring performance against agreed standards.
Skills, Knowledge & Expertise
Essential Skills:
- Excellent verbal and written communication skills
- Strong attention to detail
- Excellent customer service skills and professional telephone manner
- Ability to identify and understand client needs through effective questioning
- Positive, organised, and self-motivated approach
- Strong computer skills with accurate information capture
- Minimum of 1 year's experience in a customer-facing role
- Driven and decisive, with a strong customer-first approach
Beneficial Experience:
- Previous experience within a healthcare environment
Benefits
Priory offers various benefits, including:
- Birthday holiday as an extra day's annual leave
- Enhanced maternity pay
- Contributory pension scheme
- Flexible benefits, such as reduced rates and access to schemes like gym membership, IT technology, and Healthcare Cash Plan
- Access to development opportunities
- Sponsorship of professional qualifications through the Individual Professional Development (IPD) panel
- Leadership and management development
- Long service award
- Refer-a-friend bonuses