Customer Service Specialist (PLUK)

We are looking for a Customer Service Specialist to join our team at Prudential. As a Customer Service Specialist, you will interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints across all available channels.

Responsibilities:

• Provide accurate and timely responses to customer inquiries and requests
• Collect data and perform customer data analysis to recommend value-adding solutions
• Resolve incidents and issues as they arise
• Escalate issues to the appropriate unit or squad
• Prepare initial assessments and recommend solutions
• Promote digital tools' utilization to customers
• Ensure accurate ticket categorization, assignment, and endorsements
• Provide updates, feedback, and resolution to customers

Requirements:

• Perform multi-channel roles such as receiving inbound calls, answering emails, and responding to social media messages
• Validate customer identity before proceeding to any transactions
• Update contact information of customers
• Pre-screen submitted documents and forms
• Endorse potential leads to Process Owner

We offer a platform for our people to do their best work and make an impact on the business. We support our people's career ambitions and pledge to make Prudential a place where you can Connect, Grow, and Succeed.