Business Support Assistant

We are seeking a Business Support Assistant to provide administrative, procurement, and operational support to the Heathrow contract.

The successful candidate will work within a fast-paced operational environment, supporting leaders and frontline teams by maintaining stock availability, coordinating suppliers, managing purchasing and invoicing processes, and ensuring the smooth delivery of day-to-day business support activities.

Key Responsibilities:

• Procurement & Supplier Management:
• Raise purchase requisitions and purchase orders in accordance with company procedures
• Track purchase orders through to completion, ensuring timely delivery of goods and services
• Liaise with suppliers regarding orders, deliveries, pricing, and outstanding documentation
• Support the identification, onboarding, and management of suppliers in partnership with Procurement
• Maintain purchasing records and supplier information
• Assist with cost control and budget tracking activities
• Validate supplier invoices against purchase orders and receipts before submission for payment

• Uniform & Stock Management:
• Manage the ordering, receipt, storage, and distribution of employee uniforms
• Maintain accurate records of uniform allocation and stock levels
• Monitor uniform usage and forecast future requirements
• Ensure adequate stock levels of operational consumables and office supplies
• Conduct periodic stock checks and investigate discrepancies

• Operational Equipment Management:
• Coordinate the ordering, deployment, tracking, and replacement of PRM operational equipment
• Maintain equipment records and asset registers
• Arrange equipment servicing, maintenance, repairs, and replacements with suppliers and contractors
• Monitor equipment availability and escalate shortages or operational risks
• Support the management of PDA devices and other operational technology

• Contract & Administrative Support:
• Provide day-to-day administrative support to the Heathrow contract leadership team
• Prepare reports, presentations, spreadsheets, communications, and business documents
• Manage filing systems and maintain operational records
• Coordinate meetings, prepare agendas, capture actions, and distribute minutes
• Support governance meetings and contract reporting requirements
• Maintain records relating to equipment, suppliers, purchasing, and operational activities

• Employee & Stakeholder Support:
• Support onboarding activities for new employees, including uniform, equipment, and administrative requirements
• Assist employees with business support queries
• Coordinate communications and briefing materials
• Liaise with operational teams, suppliers, customers, airport stakeholders, and contractors to ensure service continuity

• Events & Logistics Coordination:
• Coordinate materials, resources, and logistics for contract events, training sessions, inductions, roadshows, and engagement activities
• Manage the ordering and distribution of promotional and event-related materials
• Support the delivery of employee engagement and customer-facing initiatives

• Safety, Quality & Compliance:
• Maintain accurate records to support audit, compliance, and contractual requirements
• Ensure purchasing, equipment, and supplier processes comply with company policies
• Support operational compliance through effective record keeping and administration
• Promote a safe, compliant, and professional working environment

Requirements:

• Previous experience in an office administration, business support or similar role
• Strong organisational and time-management skills
• Excellent attention to detail and accuracy
• Good written and verbal communication skills
• Strong working knowledge of Microsoft Office, particularly Word, Excel, Outlook and Teams
• Ability to work effectively both independently and as part of a team

Benefits:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers; Life: Search for resources and tools on topics ranging from family and life to health, money and work; Support: Online chat or telephone service for urgent support in a crisis