Payments Performance Strategist, LATAM

Job Overview

The Payments Performance Strategist, LatAm, will lead data-driven discussions with existing and prospective LatAm merchants on optimisation strategies across various areas, including card network costs, acceptance, fraud, and cross-border flows. Initially, the focus will be primarily on the Mexican market.

Responsibilities

• Lead discussions with existing and prospective LatAm merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant-facing expert on payment optimisation strategies in LatAm.
• Gather and build on Stripe's wide-ranging payments expertise to create LatAm optimisation narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe's LatAm customer portfolio.
• Synthesise and relay customer feedback and findings to inform Stripe's product roadmap.
• Provide feedback on tools and playbooks to help continuously improve self-serve offerings.

Requirements

• 7+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry, with a focus on the LatAm market.
• Understanding of e-commerce payments, card-based payments processing, and optimisation strategies.
• Proven ability to build collaborative working relationships with cross-functional teams.
• Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
• Proven ability to be a self-starter capable of driving business results without significant supervision.
• Experience presenting directly to merchants.
• Serve as a subject matter expert providing both internal and customer-facing advisory in the payments domain.
• Develop optimisation playbooks and stay updated on industry best practices and Stripe innovations.
• Excellent verbal and written communication skills.
• Strong data processing, organisational, and analytical skills.
• Language proficiency in Spanish.

Preferred Requirements

• Experience with SQL, dashboard building, modelling, or reporting.
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3).
• Experience presenting to senior business leaders.