Description
As a Loss Prevention Partner (LPP) in our Profit Protection team, you'll add value to the efficiency and profitability of the shop where you're based and be an integral part of the team.
You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll protect fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour.
Key Responsibilities
- Be a point of contact for branch Profit Protection related issues, and escalate as required.
- Mitigate the risk of malicious harm to Partners and Customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including external and internal dishonesty, procedural failure, and administrative error.
- Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
- De-escalate conflict situations in the shop professionally.
- Support with investigations where required.
Essential skills/experience you'll need
- Excellent verbal and written communication skills.
- Confidence in resolving conflict.
- Great attention to detail with the ability to spot trends and signs of profit loss.
- Good customer service and relationship-building skills.
Desirable skills/experience you may have
- Previous experience of working in a loss prevention role and a customer-facing environment would be beneficial.
Job Details
- Pay: £31,900.00 - £43,200.00 Annual
- Contract Type: Permanent
- Hours of Work: Varied hours of full-time work (37.5 hours a week) across seven days.
- Job Level: Partnership Level 9