Ocean Operations Associate

The Ocean Operations Associate plays a critical role in Flexport's mission to make global trade easy for everyone.

You will:

• Help build an operational performance framework, processes, and tools to measure Ocean Partner performance across the Thailand market.
• Use Flexport allocation tools to actively route cargo to ocean carrier contracts with optimal cost, transit time, and allocation availability.
• Drive performance management of Flexport's freight forwarding, customs partners, and Ocean carriers using global performance metrics, targets, dashboards, and reporting.
• Be a trusted advisor and coach to partners, identifying gaps and developing solutions focused on process standardisation.
• Identify partner training needs and design and execute training programs to drive operational quality.
• Define and refine operational performance and product adoption metrics aligned with Flexport Account Management, Global Operations, Operational Excellence, and Partners.
• Prepare presentations and analysis for monthly and quarterly partner review processes.
• Create enablement resources to ensure internal teams can easily ship in and out of managed territories.

You should have:

• A BA/BS degree with 3+ years of professional logistics or supply chain experience.
• Experience in Ocean Export Operations (TPEB), specifically shipments from East Asia to USA and Canada.
• Excellent communication, interpersonal, and organisational skills.
• Strong commercial and business acumen, with the ability to bring a deeper level of analysis, insights, and inform strategy.
• Strategic vision and ground-floor execution capabilities.
• Prior experience managing programs and initiatives from end to end.
• Ability to identify win-win commercial and operational opportunities.
• Ability to create data-driven insights that inform decisions and process improvements.
• Strong ability to build relationships globally, managing different stakeholders and influencing others.
• Analytical skills and next-level attention to detail, while maintaining a macro perspective.
• Courage to challenge the status quo when necessary.
• A 'compliance first' attitude.