Assistant Vice President - Senior Systems Manager - Workplace Technology - IT

We are seeking a highly motivated and experienced Senior Systems Manager to join the Workplace Technology team in Infrastructure & Operations organization. This role will lead the design, implementation, and governance of enterprise end-user computing platforms, supporting 2,000+ staff in a hybrid workplace environment.

Responsibilities:

• Evaluate Chinese domestic vendor products on Office Automation (OA) technology and define enterprise workplace architecture in collaboration with vendors and internal stakeholders.
• Lead and support the Proof-of-Concept testing and implementation of the target OA technology stack, across Operating System, Directory Services, Collaboration tools, and endpoint management solutions.
• Partner with Risk and Security teams to ensure compliance with HKEX standards and regulatory requirements.
• Work with infrastructure and application teams on integration to enterprise workplace and virtual desktop platforms.
• Drive pilot deployment, compatibility testing, risk assessment, rollout strategy, and continuous improvement of the target OA platform based on user feedback and operational needs.
• Manage vendors to ensure the highest quality delivery and implementation.
• Provide guidance, training, and feedback to Level 1 and 2 support teams. Drive enhancement to key SOPs to improve end-user support and vulnerability management targets as a team.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related disciplines.
• Minimum 8 years of experience in workplace technology, infrastructure, or endpoint engineering.
• Proven experience in large-scale enterprise deployments or transformation programs.
• Hands-on experience on OA technology stack, including Endpoint OS, Identity and access management, Collaboration Tools, and large-scale technology deployment or transformation projects.
• Familiarity with enterprise-grade OA technology stack (e.g., Win11, AD, M365) is an advantage.
• Proficiency in scripting languages (e.g., PowerShell, Shell script, Python, etc.) to automate administrative tasks.
• Strong knowledge of IT infrastructure components, including servers, networks, databases, storage systems, and virtualization technologies.
• Experience in IT Service Management / IT Operations Manager process with ServiceNow is an added advantage.
• Strong customer-centric and result-oriented mindset.
• Independent, self-motivated, a team player, and willing to challenge the status quo.
• Ability to communicate and influence different levels of stakeholders and build consensus effectively.
• Occasionally work on weekends and/or irregular working hours are required.