Description
Mejuri is looking for a Lead Piercer to join their team in Park Royal, West Vancouver. As a Lead Piercer, you will be responsible for overseeing the piercing customer journey, managing the piercing studio, and providing exceptional customer service.
Responsibilities:
- Oversee the piercing customer journey from start to finish
- Provide calm and professional demeanor in piercing services
- Act as an ambassador of Mejuri and promote customer awareness about the brand
- Build a strong clientele in the local market
- Ensure insights and opportunities are communicated back to the Store Manager and Store Services
- Work closely with the Store Manager to improve the flow and process of the Mejuri piercing studio
- Update the schedule and online booking service
- Explain proper aftercare to each client
- Thoroughly explain service procedures and risks to clients
- Identify any medical concerns that may prevent piercing
- Lead by example and validate the quality of the in-store customer experience
- Ensure positive customer experience and promotion of services offerings
- Oversee and manage all aspects of the piercing studio
- Support inventory management and feedback with Operations Lead and Store Services team
- Ensure health and safety standards are maintained
- Uphold legal compliance in all customer interactions
- Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment
- Support the check-up and downsizing process for each individual client
- Style, stack, and suggest products for piercing clients
- Build piercing appointment occupancy
- Communicate with Store Services to order necessary piercing equipment
- Ensure all legislated paperwork and client record keeping is met and maintained
Requirements:
- 2+ years of experience with needle piercing
- Experience working with threadless jewelry
- Up-to-date with First Aid and Blood-borne Pathogens OSHA Certifications
- Experience working with an autoclave or statim
- Have or be registrable with local law enforcement or meet requirements by area for permits
- Understanding of local market piercing law requirements
- Strong knowledge of health and safety protocols surrounding piercing procedures
- Demonstrated understanding of service excellence in a consumer environment
- Excellent communication and customer service skills
- Desire to work in a fast-paced, entrepreneurial environment
Benefits:
- Keep 100% of tips earned
- Regular feedback via performance reviews
- Robust in-house retail learning program
- Generous product discount
Compensation: $27-$35 per hour based on experience and qualifications