Head of Facilities

Digital Catapult is seeking a confident, enthusiastic, and hands-on Head of Facilities to lead the safe, smooth, and professional operation of its workplaces across the UK.

This is a high-impact role for someone who loves creating brilliant workplace experiences, leading service-focused teams, and keeping complex office environments running at their best.

The successful candidate will take ownership of front of house, office services, space planning, security, cleaning, maintenance, health and safety, and business continuity support, ensuring that Digital Catapult's spaces are welcoming, compliant, and set up for modern hybrid working.

Responsibilities:

• Lead the day-to-day operation of Digital Catapult's office facilities across multiple UK locations, ensuring colleagues, visitors, and partners have an excellent workplace experience.
• Manage front of house, reception, desk and meeting room provision, kitchens, social spaces, storage, security, cleaning, maintenance, fire safety, and health and safety.
• Lead, coach, and develop a facilities team of around four people, building a professional, responsive, and customer-service-led culture.
• Own key supplier, contractor, and landlord relationships, ensuring services are high-quality, cost-effective, and delivered to agreed standards.
• Manage budgets, identify savings, and use reporting and analysis to drive better decisions.
• Lead practical health and safety activity, including training needs, equipment, fire wardens, first aiders, incident reporting, and business-wide communications.
• Support the safe and efficient operation of technical facilities and laboratories by working closely with technical teams and providing facilities expertise.
• Help plan future workspace requirements, from improving existing sites to supporting new office space projects and transitions into operational delivery.
• Play an active role in business continuity planning and emergency response, ensuring offices can operate safely and effectively when it matters most.

Requirements:

• A great track record of facilities management experience in a busy office environment, ideally across multiple sites and including events or out-of-hours operational support.
• Experience of leading facilities teams, supporting and developing people, and setting high standards for service delivery.
• Excellent supplier and contractor management experience, including sourcing services, managing contracts, and holding partners to account.
• Good knowledge and understanding of health and safety legislation for office environments, with practical experience managing incidents and keeping stakeholders informed.
• Relevant health and safety training such as first aid, fire training, IOSH, or NEBOSH; IWFM qualifications would be a bonus.
• Confidence managing budgets, analysing data, and using Excel to produce clear reports and recommendations.
• A calm, practical, and discreet approach, with the judgement to balance colleague experience, compliance, cost, and operational risk.
• Willingness to work primarily onsite, with an expectation of at least four days per week in the office, and to travel across the UK when required.

Benefits:

• Excellent holiday package: 25 days annual leave, Bank Holidays, and 3 days between Christmas and New Year.
• Double-matched pension up to 10% of salary.
• Discretionary company bonus - 4% of salary to use towards selecting benefits that work for you, including health cash plan, Private Medical Insurance, buying holiday, topping up your pension.
• E-Vehicle Scheme; Cycle2Work; Tech Scheme; Gym Discounts; Give As you Earn; PerkPal.
• Life insurance 4x salary.
• Free to access EAP & Financial Wellbeing advice.
• Enhanced maternity and paternity leave.
• Hybrid working - with great offices, the expectation for this role is to work at least 4 days per week in the office.
• Investment in your ongoing learning and development with us.
• Company social events throughout the year and free office snacks!