Description
Be the first to apply for this Customer Experience Manager role at Sainsbury's Supermarkets Ltd in London.
As a Customer Experience Manager, you will be responsible for taking ownership of the overall customer experience across the store, from the checkout to the back of house, ensuring that the company delivers on its customer commitments.
Key responsibilities include:
- Managing the front-end checkout operation to ensure that all customers are served in line with the company's expectations
- Overseeing operations in the petrol station, if applicable
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
- Assuming overall responsibility for running the store at times, providing direction and support to colleagues to deliver for customers
To be successful in this role, you will need:
- Previous line management experience in a fast-paced, operational environment
- A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar
- Experience leading teams in a dynamic, customer-facing environment, with a focus on driving high performance and creating a culture where colleagues thrive
- Proven success in delivering against a range of KPIs, including sales, stock availability, customer satisfaction, and colleague engagement
- Experience managing complex people matters, including performance, absence, and formal employee relations cases
In return for your hard work, we offer a competitive salary, ranging from £36,450, depending on experience, store size, complexity, and location. Additionally, you will have access to a range of benefits, including:
- A discount card offering 10% off shopping at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% off at Sainsbury's every Friday and Saturday
- An annual bonus scheme based on company and individual performance
- Free food and hot drinks provided in all stores
- Generous holiday entitlement, maternity and paternity leave
- A pension scheme with a 4-7.5% employer contribution match
- A share scheme allowing you to build up an investment at discounted rates
- Wellbeing support, including emotional support, counselling, legal and financial advice
- Colleague networks to help you link with like-minded people and fulfil your potential
- A cycle-to-work scheme and special offers on gym memberships, restaurants, holidays, and retail vouchers