Description
The Paediatric PPA post holder will support the provision of high-quality patient care through dedicated administrative and clerical support and continuous improvement.
Based in the Paediatric Team at Queen Mary's Hospital for Children - St Helier Hospital, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment and/or discharge.
The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing to be seen and treated in the right place, by the right person, at the right time.
Main duties of the job
- Work as part of a clinical team assisting the Patient Pathway Coordinator to ensure that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines.
- Assist in the scheduling of patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011.
- Provide administrative support to consultant/clinical teams, attending regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates/departments and/or general managers as required.
Job responsibilities
- Maintain accurate computerized and manual records, inputting registration and waiting list data onto the trust's computer systems and ensuring that all patient records are kept up to date with any details relevant to the patient's attendance and/or admission.
- Liaise with clinical staff to ensure that specialist equipment is available, where required, and that clinical teams are aware of patients with specialist needs.
- Produce and disseminate patient and healthcare professional correspondence in a timely manner, including clinical correspondence and discharge summaries.
- Schedule patients in accordance with outpatient, diagnostic and inpatient/day case waiting time targets and record attendance/admissions information accurately on all appropriate databases.
- Arrange translation services, in liaison with the appropriate departmental manager, as required.
- Maintain an efficient system for the tracking of healthcare records and X-rays.
Customer Care/General Administration
- Provide an information service for elective patients, including distressed and anxious patients/relatives as required.
- Answer telephone enquiries, taking and relaying messages in a polite and helpful manner.
- Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.
Multi-disciplinary working
- Liaise with partner organizations to assist in facilitating the treatment of patients.
- Ensure that comprehensive demographic and waiting list information is recorded and/or provided at the point of receipt of referral or transfer to the partner organization.
Person Specification
- Good general education with GCSE or equivalent in English and Maths at grade C or above.
- Knowledge of a full range of IT/Patient administration systems.
- Excellent customer care and communication skills.
- Ability to prioritize tasks effectively with some direction.
- Attention to detail with the ability to maintain high standards and quality of work.