Description
We’re looking for a creative, culturally connected Social Media & Community Manager based in New York to join our Global Social team.
This is a hands-on role for someone who lives and breathes social media, thrives in fast-paced environments, and enjoys creating content as much as planning strategy.
You’ll play an important role in supporting Soho House’s global social channels, while leading a private Instagram account for members in New York.
You'll own the end-to-end management of the New York channel - from content creation and copywriting to community management, reporting and content planning - working closely with teams across New York and internationally.
Objectives
- Build awareness of the current Soho House NY offering, including events, programming, new menus, openings, collaborations and member updates
- Create demand through exclusive access, sneak peeks and ‘if you know, you know’ moments
- Drive footfall into Houses by encouraging members to engage more frequently with spaces, events and experiences through a considered and creative content calendar
- Strengthen member connection, pride and retention by celebrating the NY community
Key Responsibilities
- Own the day-to-day management of the NY members-only Instagram account
- Capture and create social-first content across Houses, events, screenings, launches and cultural moments
- Contribute creative ideas for global campaigns, content series and always-on social storytelling
- Produce engaging Reels, Stories and feed content
- Write copy that feels conversational, culturally relevant and distinctly local across social channels
- Build strong relationships with Membership, Events and Operations teams to source content, identify social opportunities and stay ahead of programming
- Manage community engagement, including DMs and comments
Who We're Looking For
- A proactive social media manager and content creator with excellent creative instincts
- Strong understanding of Instagram, content creation and community building
- Confident capturing and editing content on mobile
- Excellent copywriting skills with a natural, engaging tone of voice
- Comfortable managing online communities and interpreting social performance data
- Highly organised, self-motivated and energetic - able to balance strategy with execution
Benefits
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.