Description
The Communications Specialist receives, processes, and transmits communications for patient transport using radios, telephones, and computer-aided dispatch software, following regulations set by the Federal Aviation Administration, Federal Communications Commission, and Commission Accreditation of Medical Transport Systems.
Essential Functions:
- Receives and coordinates patient transport requests in hospital or pre-hospital settings.
- Prioritises and coordinates safe and efficient transport, liaising between hospitals, public safety, and EMS agencies.
- Maintains accurate records and documentation of transport requests.
- Participates in continuing education and required certification.
- Ensures accuracy and completion of transport documentation.
- Facilitates positive relationships with referring and receiving facilities.
Skills:
- Communication
- Keyboarding
- Computer-Aided Dispatch (CAD)
- Medical Terminology
- Customer Service
- Computer literacy
- Maps and tracking
Minimum Qualifications:
- Demonstrated dispatch experience with 911, EMS agency, or Health Unit Coordinator.
- Intermediate computer proficiency.
- Typing speed of at least 40 wpm.
Preferred Qualifications:
- One year of dispatch experience with 911, EMS agency, or Health Unit Coordinator.
- Experience working in a clinical setting.
- Excellent customer service skills and strong verbal and written communication.
- Basic medical terminology knowledge.
- Previous experience with FAA, FCC, and CAMTS regulations.
Physical Requirements:
- Ongoing need to see and read information, labels, and documents.
- Frequent interactions requiring verbal communication and hearing.
- Manual dexterity for manipulating complex supplies and equipment.
Location: Valley Center Tower, Murray, Utah Scheduled Weekly Hours: 40 Hourly Range: $22.39 - $34.06