Description
We are seeking a Field Applications Specialist to join our team in Hong Kong. As a Field Applications Specialist, you will provide professional field applications support, consulting, and training to customers of Roche Diagnostics Hong Kong (RDHK) to ensure service quality and successful product adoption.
Responsibilities:
- Provide proactive field applications support to internal and external customers
- Update and communicate application information regularly
- Assist in daily operation activities of CDI - Applications Team
- Provide mentoring and guidance to junior staff to support their onboarding and ongoing technical growth
Key Responsibilities:
- Provide professional on-site applications and troubleshooting support for customers in diagnostics product portfolio
- Maintain good relationships and collaborate with internal and external customers
- Provide professional application support on project implementation, including system validation and data reporting, customer training, and hyper-care for live-run activities
- Provide pre-sales cycle consultation and advice, such as tender/contract requirement consultation
- Regularly update all relevant account-related and daily activities via REXIS or equivalent system
- Keep up-to-date knowledge, including instrument operation and application-related information
Requirements:
- Bachelor's degree in Molecular Science, Biochemistry, Biomedical Science, Biology, or other related major disciplines
- Master's degree or higher is preferred
- Preferably 3 years of working experience in Sales, Marketing, Application Support, or Clinical Laboratory
- Competency in clinical laboratory workflow and clinical analyzers, knowledge in molecular diagnosis and tissue diagnosis, and proficiency in office skills, such as advanced Excel
Benefits:
Roche offers a comprehensive benefits package, including opportunities for professional growth and development.