Account Manager

We are seeking an experienced Account Manager to join our team at Heathrow Airport. As a key day-to-day contact for a portfolio of brand clients operating in duty-free stores across Gatwick, Stansted, and Bristol airports, you will build trusted relationships with clients, airport and retailer stakeholders, and our retail teams.

Your main responsibilities will include:

• Managing day-to-day relationships with allocated duty-free clients
• Visiting stores regularly to understand store conditions, team performance, client priorities, and retailer requirements
• Planning and leading client meetings, account reviews, and operational check-ins
• Translating client briefs into clear plans for internal teams
• Working with recruitment and staffing teams to anticipate activities and secure the right people for each account
• Supporting briefings, training, coaching, and performance conversations
• Monitoring execution, attendance, sales performance, visibility, compliance, and client feedback
• Preparing accurate reports and presentations

Requirements:

• Excellent communication and interpersonal skills
• Proven experience in account management and project management, preferably in the travel retail or promotions industry
• Strong commercial acumen
• Strong leadership and team management skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Proficient in MS Office and project management software and tools
• Strong analytical and problem-solving abilities
• Full clean driving licence

Benefits:

• 24/7 GP support for you and your immediate family
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app