Description
GTM Operations Specialist, North America
We're looking for a Sr. Revenue Operations Specialist to be the operational backbone of our go-to-market engine. This is a high-impact, cross-functional role sitting at the intersection of sales, marketing, customer success, partnerships, and finance.
Responsibilities
- Deal desk and commercial operations: You'll be the go-to for structuring non-standard deals, managing approval workflows, and ensuring every commercial transaction moves efficiently from negotiation to close.
- Sales planning and strategy: You'll support annual and quarterly planning cycles, quota setting, headcount modeling, capacity planning, and go-to-market segmentation.
- AI Native: We're looking for someone who is already using AI daily, whether that's AI-assisted account health briefs before QBRs, synthesizing pipeline risk across hundreds of deals, or automating comp exception workflows.
- Pipeline and territory management: You'll manage territory design, account assignments, and routing logic in Salesforce.
- Post-sales support: You'll partner with Customer Success to track and improve gross revenue retention (GRR) and net revenue retention (NRR).
- Performance and analytics: You'll be the team's analytical engine, building dashboards, running cadenced reporting, and delivering insights that drive action.
Requirements
- 2 or more years of experience in revenue operations, sales operations, or a closely related function at a B2B SaaS company.
- Startup or high-growth company experience is a strong plus.
- You should be comfortable owning your work end-to-end with minimal hand-holding.
- Direct experience supporting a quota-carrying sales team is important.
- You're data-driven and intellectually curious.
- You're comfortable in Salesforce, Gong, Looker, Outreach, Clay and tools like Claude for analysis and automation.
- You're a strong collaborator who can also work independently.
Bonus Points
- Salesforce admin certification or equivalent hands-on admin experience.
- Prior experience in a high-growth or Series B through D environment where the playbook was still being written.