Description
Syneos Health is seeking a Patient Reimbursement Coordinator to manage patient reimbursement processing and travel logistics for clinical trial projects in Argentina.
Responsibilities:
- Manage travel logistics or reimbursement processing for patients participating in assigned clinical trial projects
- Collaborate with PCS Project Managers, the Patient Concierge Services Manager, and internal teams to understand study requirements and implement patient support services
- Support setup of new projects, including mailbox creation, portal access, SharePoint folders, and preparation of study-specific documentation
- Review and validate patient enrolment information and approve patient access to designated digital platforms
- Serve as primary point of contact for patient requests, ensuring timely and compassionate responses
- Coordinate flight, train, accommodation, or ground transport bookings as required
- Review and verify patient reimbursement requests, ensuring compliance with study-specific Travel & Reimbursement Policies
- Approve, reject, or escalate reimbursement or stipend submissions as appropriate
- Communicate with patients or caregivers to confirm logistics, provide reimbursement updates, and resolve queries or concerns
- Liaise with clinical sites to provide guidance or resolve issues related to reimbursement or patient travel coordination
- Ensure timely processing of patient payments, stipends, or travel confirmations
- Manage allocation and tracking of patient payment cards when required
- Maintain accurate documentation by updating patient information, visit records, and service logs in real-time
- Assist with or complete reimbursement submissions on behalf of patients
- Contribute to ongoing service improvements by identifying operational gaps and sharing feedback
- Support financial tracking activities by providing relevant data and updates for monthly reporting
- Ensure strict patient confidentiality and compliance with Good Clinical Practice (GCP), data protection regulations, and company SOPs
- Participate in client meetings, site initiation visits, and investigator meetings when requested
- Stay current on tools, technologies, and processes related to patient travel and reimbursement coordination
- Support internal team projects and initiatives as needed
The successful candidate will have the opportunity to work with a leading life sciences services organization and contribute to the growth and improvement of the PCS function.