Description
At GSK, we unite science, technology, and talent to get ahead of disease together. Our ambition is to positively impact the health of 2.5 billion people by the end of the decade by discovering, developing, and delivering innovative vaccines and medicines.
You will join the External Expert Engagement team, within Global Commercial Capabilities, Practices & Strategic Planning. This team partners with global, regional, and local cross-functional stakeholders to shape and deliver best-in-class External Expert Engagement, supporting product launches and lifecycle management across GSK’s portfolio.
As an Engagement Ambassador, you will act as a trusted partner to GSK Business Owners, enabling effective and compliant engagement with healthcare professionals (HCPs), Key Opinion Leaders (KOLs), and other External Experts. The role combines expert engagement expertise, stakeholder management, operational oversight, and insight generation to ensure high-value interactions with Key External Experts while maintaining compliance and operational excellence.
Key Responsibilities
- Partner with Business Owners to understand engagement objectives and recommend approaches that maximise the value of External Expert interactions.
- Build and maintain strong, long-term relationships with Key External Experts and internal stakeholders across markets and functions.
- Identify emerging stakeholder needs and proactively recommend engagement solutions and tactics.
- Orchestrate end-to-end engagement activities, working with Business Owners, operational delivery teams, and External Experts to ensure smooth execution.
- Support development of engagement plans aligned to product, launch, and lifecycle priorities, including congress readiness and key scientific events.
- Use engagement data and stakeholder feedback to optimise engagement plans and improve the stakeholder experience.
- Monitor engagement progress and work with partners to resolve delivery barriers that could impact outcomes, transparency reporting, or expert experience.
- Ensure all External Expert engagements comply with GSK policies, global regulations, and industry codes, maintaining accurate documentation and audit readiness.
- Record transfers of value (TOVs) and other required information to support transparency and reporting obligations.
- Analyse engagement activity, feedback, and performance metrics to identify opportunities to improve effectiveness and consistency.
- Provide insights and recommendations to Business Owners on engagement trends, expert interactions, and process improvements.
- Share best practices and contribute to standardised ways of working across business areas.
Basic Qualifications
- Robust experience in External Expert engagement, medical affairs, commercial, or a related role within the pharmaceutical or healthcare industry.
- Strong understanding of global compliance standards and industry codes (e.g., EFPIA, ABPI, Sunshine Act).
- Excellent interpersonal and communication skills, with the ability to build trust and credibility with diverse stakeholders.
- Proven experience managing cross-functional and cross-border collaborations in a complex, matrix environment.
Preferred Qualifications
- Experience using digital engagement platforms and tools to support HCP and External Expert interactions.
- Ability to work effectively in a global setting; multilingual capabilities are an advantage.
- Strong analytical skills, with experience translating engagement data and insights into actionable strategies.
- Experience supporting product launches or lifecycle management at regional or global level.
Key Capabilities and Skills
- Relationship management – able to build, grow, and sustain high-quality partnerships with External Experts and internal stakeholders.
- Operational excellence – organised, detail-oriented, and comfortable overseeing multiple engagements and processes.
- Compliance and ethical judgement – applies policies and codes consistently and escalates risks appropriately.
- Problem-solving and adaptability – responds to changing priorities, removes obstacles, and continuously improves ways of working.