Partner Success Lead

About the role

Anthropic's consulting and systems integration partners now sell and deliver Claude work at growing volume. The Partner Success Lead owns the outcome of these engagements, ensuring they complete on scope, customer Claude usage grows, and the outcome is good enough that the customer asks for that partner again.

Key responsibilities

• Own every customer engagement in your book from partner match to completed outcome.
• Run the weekly delivery review across your book and bring stalled or at-risk engagements to the weekly at-risk account review.
• Unblock issues such as partner capacity, scope creep, customer readiness, and product questions.
• Own delivery quality and consumption across your book.
• Build senior relationships with each managed partner's practice and delivery leadership.
• Build each partner's Claude practice.
• Turn what works into methodology.
• Run the quarterly practice review with each managed partner's alliance and delivery leads.
• Present and persuade across audiences.
• Steward funding requests from partners.
• Work the handoffs cleanly.
• Instrument your book and know its numbers.
• Run your book Claude-first.

Minimum qualifications

• Experience owning a high-volume book of concurrent customer engagements.
• Ability to build structure, clarity, and programmatic motions out of in-flight work.
• Track record of a number tied to completed work and customer behavior.
• Judgment on delivery quality.
• Escalation and unblocking judgment.
• A convincing speaker and presenter.
• Deep understanding of how customer success works in a usage-based business.
• Enough technical fluency to be credible in a delivery review.
• Active daily use of Claude or another large language model.

Preferred qualifications

• 5 to 8 years working with consulting and systems integration partners.
• Direct experience with systems integrators.
• Experience running at-risk or red account reviews.
• Experience anchoring a surge team.
• Depth in a specific industry vertical.
• Experience stewarding co-investment funding.
• Experience running quarterly business reviews.
• Experience on a new team where the operating model was being written.

The annual compensation range for this role is $300,000-$365,000 USD.