Contract Senior Officer, Distribution Compliance and Monitoring (6-mth contract)

Prudential’s purpose is to be partners for every life and protectors for every future.

The contract position will be reported to Director, Distribution Compliance and Monitoring and to support the Distribution Compliance and Assurance team to handle tasks relating to monitoring and assurance review.

Job Responsibilities

1. Monitor social media

• Oversee and review social media monitoring
• Enhance monitoring keywords
• Escalate and report social media issues

1. Arrange for mystery shopping

• Arrange for mystery shopping related to social media monitoring and other ad hoc cases
• Conduct investigations on identified cases
• Communicate with key stakeholders
• Report investigation results

1. Conduct monitoring on other KPIs and compliance checks

• Develop and maintain periodic monitoring and reporting mechanisms and SOPs
• Develop and enhance periodic monitoring KPIs
• Communicate monitoring findings to key stakeholders
• Monitor remedial actions

1. Conduct Assurance Reviews

• Develop TORs for reviews and communicate with key stakeholders
• Conduct compliance assurance reviews and sampling
• Prepare review reports
• Monitor remedial actions
• Report review results and status of remedial actions in relevant management reporting
• Escalate any overdue remedial actions

1. Provide full support for the team in ad hoc assignments

Job Requirements:

• Degree holder in Accounting, Business Administration, Law or related disciplines;
• Minimum of 2 years’ experience in compliance/investigation/audit/risk/insurance/banking.
• Proficient in Microsoft Office and Chinese word processing
• Excellent writing skills in both English and Chinese
• Strong analytical and investigation skills
• Good knowledge of social media platforms (e.g., Facebook, WeChat)
• Fluent in both spoken and written English and Chinese
• Good in Mandarin