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From the employer's careers site First seen 26 Oct 2026

Operation Solutions Engineer - SLED

Cisco Hybrid senior full-time

Salary

$209,100 to $275,100 per year

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Description

As a Solutions Engineer in the SLED – North Star Operation at Cisco, you will be a pre-sales field technical customer-facing engineer influencing strategic and innovative parts of the business across a 14-state geography.

You will spend 50-75% of your time with customers and collaborating with Account Teams, Connected Teams, Partners, and Product Teams.

Your Impact

  • Be a technical, trusted advisor to SLED Account Teams and Customers.
  • Bring thought leadership and deep technical knowledge across Cisco's solutions and architectures.
  • Participate and lead high-impact customer engagements through various events.
  • Champion a culture of learning, coaching, and technical excellence.
  • Develop executive relationships and champion strategic technical strategies.
  • Actively participate in advisory boards and tiger teams to represent USPS/SLED customer feedback and needs.
  • Help create and drive campaigns and initiatives for the operation based on business needs and growth.
  • Invest in your personal development, such as certifications, self-study, and executive coaching.

Product Team Engagement and Field Influence

  • Participate in innovation pilots and early field trials.
  • Provide feedback loops from the field into development.

Measure Impact

  • Business growth balanced across the portfolio.
  • Pipeline Growth.
  • Uncover and drive modernization opportunities.
  • Competitive takeouts.
  • Franchise wins.
  • Trusted Executive Leadership relationships in strategic accounts.

Minimum Qualifications

  • 10+ years of industry experience, significant experience as a pre-sales solutions engineer.
  • Deep knowledge across Cisco's Route/Switch and Security portfolio, as well as competitive offerings.
  • Proven track record leading strategic multi-architecture sales cycles, competitive takeouts, franchise wins, and driving innovation.
  • CCNP or similar competitive certification.

Preferred Qualifications

  • Strong preference given to candidates with CCIE or equivalent expert-level competitive certification.
  • Market expertise in relevant verticals – State/Local Government, Education, and Healthcare.
  • 'Serve' mindset.
  • Ability to travel 50-75% of the time.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) plan with a Cisco matching contribution.
  • Paid parental leave.
  • Short and long-term disability coverage.
  • Basic life insurance.
  • Paid time away, including holidays, vacation time, and sick time.
  • Optional 10 paid days per full calendar year to volunteer.

Salary

  • The starting salary range posted for this position is $209,100.00 to $275,100.00.

Skills

Required

Nice to have

  • CCIE
  • State/Local Government
  • Education
  • Healthcare

Ready to apply?

You apply with the employer directly. Their original posting is here: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Chicago-Illinois-US/Operation-Solutions-Engineer---SLED_2020948

Apply on Cisco