Manager, Process Excellence & Project Management

Success Academy is seeking a Manager, Process Excellence (PE) & Project Management to join our enterprise-wide continuous improvement team. You will act as the "boots on the ground" driver of strategic operational improvements, change management, and project execution across the organization.

Key Responsibilities

• Project & Initiative Execution: Own and manage the end-to-end execution of cross-functional process improvement projects aligned with the enterprise PE roadmap.
• Problem Diagnosis & Mapping: Partner with business and functional teams to map current-state workflows, diagnose impediments, identify waste, and leverage data analytics to design streamlined, future-state processes.
• Facilitation of Kaizens & PSP: Lead focused Problem Solving Process (PSP) sessions and Kaizen events to drive rapid process improvement, cross-functional alignment, and immediate operational lifts.
• Driving a PE Mindset: Act as an ambassador for continuous improvement.
• Policy Deployment & Daily Management Support: Assist the Head of PE and business leadership in implementing Policy Deployment (Hoshin Kanri) goals and maintaining robust Daily Management tracking systems.
• Training & Capability Building: Support the delivery and improvement of the internal PE training program.

Qualifications

• Experience: 6-7 years of demonstrated hands-on experience in process improvement, operational excellence, lean business systems, or technical project management.
• Education: Bachelor's degree in Business, Engineering, Operations, or a related field.
• Lean Six Sigma Proficiency (Required): Hands-on experience applying Lean Six Sigma (LSS) methodologies and core process excellence tools.
• Project Management Skills: Proven track record of managing project timelines, tracking KPIs, managing stakeholder communications, and driving execution without losing momentum.
• Experimentation & Growth Mindset: A self-starter who thrives on experimentation, is comfortable with ambiguity, and can help operational teams manage risk and learn from iterative testing.
• Communication & Influence: Excellent verbal and written communication skills.

Compensation, Benefits & Perks

• Compensation Range: $140,000-$160,000 USD
• Day-One Health & Wellness: Medical, dental, and vision coverage starting your first day (SA covers 82% of our core medical plan), plus a free One Medical membership and confidential mental health support via EAP/Talkspace.
• Financial Security: 403(b) retirement plan with a 3% employer match, up to $2,400/year in employer HSA contributions, employer-paid life/disability insurance, and Public Service Loan Forgiveness (PSLF) eligibility.
• Time to Recharge: Generous paid time off, paid holidays, and paid parental leave.
• Perks & Stipends: A $50/month cellphone stipend ($600/year), pre-tax commuter benefits, backup family care, and performance-based earning incentives.