Floor Lead (Retail) (Part-time)

Mejuri is a modern fine jewelry retailer reimagining the industry since 2015.

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.

Customer:

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.

Operations:

• Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Participate as needed in the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Proficient in using point-of-sale systems, inventory management software, and other retail technology.

Merchandising:

• Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality are upheld.
• Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand.
• Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.

People:

• Participate in the successful integration of new talent to our store teams.
• Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Build healthy relationships with our people and establish a positive and engaging work environment.

Requirements:

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Benefits:

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount!