Description
At Affirm, we exist for the moments that matter,giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the Revenue Team: The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed.
About the Role: Affirm is reinventing credit to deliver honest, flexible payment options without hidden fees. As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing and strengthening platform partnerships. You’ll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success.
Responsibilities:
- Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships.
- Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals.
- Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio.
- Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value.
- Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities.
- Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution.
- Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics.
- Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience.
- Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale.
Requirements:
- You bring deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations.
- 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles.
- Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments.
- Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy.
- Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships.
- Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact.
- Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority.
- Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries is preferred.
Benefits:
- Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
- Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
- Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
- Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.