Description
Job Description
As a Sales Advisor - Foods - Grafton Street, your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.
Key Accountabilities
Customer
- Create an exceptional customer experience by proactively serving customers and role modelling service behaviours
- Prioritise customers over tasks
- Deliver an inspiring shopping environment through excellent product presentation and availability
- Participate in Plan A activities to support store and local community initiatives
Selling
- Sell confidently to customers using product knowledge
- Ask questions to understand customer needs and offer personal recommendations
- Actively participate in store events to achieve selling targets
- Create selling opportunities at all service points
Store
- Understand store business priorities and contribute to improving store performance
- Follow safe and legal working practices
- Work productively to minimise losses
- Deliver key activities and operational processes
Team
- Adapt and work flexibly across the store to support colleagues
- Take ownership of personal development and look for growth opportunities
- Share knowledge and experience with colleagues to promote team performance
Everyone's Welcome
M&S aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.
Working Hours
- Sunday: 17:00-21:00
- Monday:
- Tuesday: 20:00-00:00
- Wednesday:
- Thursday: 20:00-00:00
- Friday:
- Saturday: 18:00-22:00
Full flexibility is required outside of these hours.