Description
As a Part Time Branch Ambassador at Capital One, you will be the heartbeat of our space, providing outstanding hospitality and embodying our culture. You will blend friendly, attentive service with cutting-edge digital innovation, helping clients navigate our latest tools and reach their financial goals.
The Guardian of Trust & Accuracy You will execute high-volume cash transactions with 100% accuracy, maintaining a compliance-first mindset and ensuring all security, audit, BSA/AML, and federal regulatory standards are met.
The Digital Concierge You will educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
The First-Line Consultant You will identify needs by actively listening, and pair clients with the right digital tools or banking solutions to help them succeed.
The Hospitality Lead You will move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a number.
What You Bring
- A Hospitality Heart: You have a natural gift for making people feel welcome and heard.
- Tech Fluency: You are an early adopter of apps and digital tools and love teaching others how to use them.
- Precision and Detail: You find satisfaction in getting the numbers right every single time and following clear procedures.
- Adaptability: You enjoy a fluid workspace where you might move from a cash drawer to a digital demo in minutes.
- Curiosity: You want to know the why behind the how and are always looking for ways to improve the customer journey.
Why Join Us? This isn't just a job – it's work with a mission. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth.
The Perks
- Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care
- And much more!
Essential Functions
- Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
- Available to work a flexible schedule, including weekends, with hours and days subject to change.
- While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.
- Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.
- Lifting up to 25 pounds and moving/standing for extended periods of time
- Regular and consistent attendance