Senior HPC Support Engineer

NVIDIA is seeking a Senior HPC Support Engineer to provide comprehensive solutions for sophisticated installations, maintenance, or operations of groundbreaking networking products. As a primary point of contact for customers, you will assist with technical questions, debugging, and resolving issues.

Key Responsibilities:

• Resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and problem-solving for customers installing NVIDIA products and supporting systems using Linux Operating Systems.
• Respond to customer product support inquiries via telephone, email, or conference calls.
• Resolve customer issues during installation, operation, maintenance, or product application or interoperability with other vendors.
• Participate in multi-functional team meetings and give feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
• Develop, re-define, and document standard methodologies to provide to internal teams for support process and improvements.

Requirements:

• 8+ years of in-depth customer support and debugging experience focused on large-scale networking and AI Infrastructure environments and products such as InfiniBand, Ethernet, and GPU.
• Academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT.
• Excellent verbal and written English skills.
• Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented with professional-level communication skills.

Technical Skills:

• Networking Technology, protocols, and routing including IP, L2, and L3.
• Debugging networking protocols using tools such as TCPDUMP and Wireshark.
• Configuration and operational expertise with traditional network switch/router and Open platforms.
• Linux OS System Administration, Networking, and Performance.
• Containerized solutions experience and Virtualization.

Desired Skills:

• Knowledge and working experience with InfiniBand, RDMA/RoCEv2, and GPU Technology.
• Clustering or HPC Data-Center technologies including Upper Layer Protocols.
• Shell scripting (Bash/Python).
• Linux, Networking, and NVIDIA AI Infrastructure and Operations Certifications.

Benefits:

• Highly competitive salaries
• Comprehensive benefits package
• Equity eligibility
• Salary range: $120,000 - $230,000 per year

Applications for this job will be accepted until October 11, 2026.