Description
The Outbound Operations Lead / Analyst is the on-site expert who orchestrates all shipping activities- picking, packing, staging, loading, and system transactions within HP’s distribution operations.
Working side-by-side with 3PL partners, Transportation, Customer Support, and IT teams, this individual contributor drives day-to-day execution while uncovering process improvements that elevate customer experience, cost efficiency, and compliance.
Key Responsibilities
- Oversee daily outbound operations, ensuring accurate and timely order fulfillment, packing, and shipping in line with HP’s quality and service standards.
- Lead and support process improvement initiatives focused on optimizing outbound flow, reducing order cycle times, minimizing shipping errors, and enhancing on-time delivery performance.
- Collaborate with Supply Chain, Customer Service, Warehouse, IT, and Transportation teams to coordinate outbound shipments, resolve exceptions, and ensure alignment with customer requirements.
- Track real-time metrics such as pick accuracy, order fill rate, on-time ship, trailer utilization, and dock-to-door cycle time; initiate immediate countermeasures when performance drifts.
- Serve as the primary point of contact for order expedites, configuration changes, embargo checks, and any customer-facing shipment issues.
- Develop and maintain SOPs for outbound operations, ensuring compliance with company policies and regulatory requirements.
- Perform outbound quality audits- scan accuracy, weight checks, and load inspections- to prevent mis-ships and damage, driving corrective actions with 3PL floor leaders.
- Train and coach warehouse staff on best practices for picking, packing, and shipping processes.
- Participate in cross-functional projects related to layout optimization, packaging solutions, and supply chain transformation.
- Analyse order, carrier, and freight-cost data to uncover waste and bottlenecks; develop dashboards and executive summaries that translate insights into actionable improvement roadmaps.
Required Qualifications
- Bachelor’s degree in Supply Chain, Logistics, Operations Management, or equivalent practical experience.
- 2+ years of experience in outbound or shipping operations within a distribution, fulfillment, or manufacturing environment.
- Working knowledge of ERP/WMS platforms (e.g., SAP) and familiarity with transportation processes managed through a 4PL model.
- Proficiency with Excel plus a data-visualization tool such as Power BI or Tableau; able to translate raw data into actionable insights.
- Strong communication and influence skills; comfortable directing 3PL associates and collaborating with a remote 4PL team without direct authority.
- Understanding of domestic parcel, LTL, and truckload shipping requirements and basic export documentation
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave