Security Officer

We are seeking a Security Officer to join our team at Chelmsley Wood Shopping Centre in Birmingham. As the public face of the Security Team, you will be responsible for providing excellent customer service and ensuring the safety and security of visitors and tenants.

Key Responsibilities:

• Interact with visitors and tenants, providing first-class customer-focused service
• Conduct regular patrols of the shopping centre, being proactive and looking for opportunities to assist visitors
• Safeguard the site, ensuring a safe and non-threatening environment for all visitors and tenants
• Manage incidents in accordance with site policies and procedures
• Liaise with the site control room and colleagues to respond to incidents
• Record and log non-conformances and emergencies
• Deal efficiently and effectively with emergencies
• Monitor and surveil suspect individuals, logging and reporting incidents
• Maintain vigilance and manage unauthorised access by banned individuals
• Adhere to radio procedures and notebook policies
• Undertake other reasonable duties as required

Required Skills and Experience:

• Professional, pleasant, friendly, courteous, and helpful demeanour
• One team approach
• Ability to take ownership of situations and escalate when necessary
• Respect for all staff and visitors
• SIA and CCTV license essential
• First Aid Training

Benefits:

• 24/7 GP access for you and your immediate family
• Mental health support and life event counselling
• Get Fit programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app