Sr Process & Quality Consultant

As a Sr. Process & Quality Consultant, you will serve as a key partner and enabler to the Process & Quality Management and Business Transformation teams, supporting Roundel's Retail Media Network through hands-on execution.

You will help strengthen operational rigor, improve quality outcomes, and embed scalable, data-driven ways of working across media operations, ad-tech platforms, and go-to-market workflows.

Principal Roles and Responsibilities

• Process & Quality Management:
• Ensure process documentation, maps, and artifacts are consistently updated and aligned to the recommended Quality Management System (QMS) framework.
• Identify process gaps and design improved ways of working to build rigor, discipline, and operational consistency.
• Integrate new process and product changes into existing workflows to support smooth adoption and execution.
• Partner with Learning teams to ensure required process and quality trainings are delivered in a timely and effective manner.

• KPI Governance, Insights & Continuous Improvement:
• Define, refine, and review business and operational KPIs, ensuring accuracy, timeliness, and visibility to relevant stakeholders.
• Conduct trend analysis and deep dives to support root cause identification and improvement planning.
• Drive a culture of data-backed continuous improvement, using insights to highlight non-compliances and improvement opportunities.
• Support risk mitigation by facilitating structured root cause analysis and solution design.

• Governance, Risk & Control Support:
• Proactively review process maps, quality assurance processes, and checklists to ensure control effectiveness.
• Identify process and operational risks early and engage stakeholders to drive timely closure.
• Support total quality management efforts, including governance, risk assessment, compliance reporting, and operational excellence monitoring.
• Assist teams with internal and external audit readiness, documentation, and evidence preparation.

• Program & Stakeholder Management:
• Support delivery of Roundel strategic priorities, contributing to enterprise-level initiatives.
• Run and support reliable operating cadences (reviews, forums, working sessions) that bring leaders and partners together around execution.
• Build influence by presenting clear, logical, and data-driven recommendations.
• Communicate effectively across all levels of the organization, understanding diverse perspectives and driving shared alignment and consensus.

About You:

• Bachelor's degree (3+ years) required; MBA preferred or equivalent experience.
• 8–12 years of professional experience in process improvement, quality management, operations, or business transformation.
• Strong execution experience in Retail Media, digital advertising, ad-tech, e-commerce, or data-driven environments.
• Working knowledge of Lean, Six Sigma, value stream mapping, or similar improvement methods.
• Proven ability to translate data into actionable insights; experience with BI or reporting tools is a plus.
• Comfortable operating in ambiguous, fast-changing environments, balancing BAU and ad-hoc work.
• Strong ownership mindset with the ability to drive work end-to-end within defined scope.
• Excellent written, verbal, and presentation skills, with high attention to detail.
• Collaborative, self-motivated team player with a continuous improvement mindset.