IT Support Engineer

About the role

The IT Operations team at Anthropic keeps the organisation running smoothly. We are looking for an IT Support Engineer who can pair strong technical skills with a service mindset and good judgment. As Anthropic grows rapidly, the IT team needs to keep pace by onboarding at scale, automating repetitive work, and improving the day-to-day employee experience.

The successful candidate will handle support across our mostly macOS environment and contribute to operational work that enables scaling. They will work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time. This role involves real ownership, using judgment to improve processes, and growing with the team as we scale.

Key responsibilities

• Triage and resolve issues across hardware, software, networking, and accounts
• Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms like Google Workspace, Slack, GitHub, and Atlassian
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
• Support access management and employee lifecycle workflows
• Handle escalations requiring cross-team coordination
• Participate in on-call rotation for urgent issues outside business hours
• Provide hands-on support for user technology, AV systems, conference rooms, and printers
• Communicate clearly with users at various technical levels
• Write and maintain internal documentation
• Identify patterns in support requests and opportunities for automation
• Streamline onboarding and other high-volume operations
• Contribute to automation efforts
• Maintain and improve device management, identity, and access systems
• Write scripts in Bash or Python to automate repetitive tasks

Minimum qualifications

• Hands-on IT support experience, preferably in a fast-paced environment
• Experience supporting macOS endpoints and comfort with ChromeOS, iOS, and Android
• Experience with Google Workspace administration
• Experience with Slack administration
• Understanding of identity and access fundamentals
• Familiarity with MDM fundamentals and endpoint management concepts
• Basic scripting skills in Bash or Python
• Strong troubleshooting skills and clear communication abilities

Preferred qualifications

• Familiarity with zero-trust security concepts and endpoint security tooling
• Networking basics: DNS, DHCP, VPNs
• Experience with IT projects beyond day-to-day support
• Experience using AI tools to improve productivity
• Interest in developing deeper technical skills

Logistics

• Minimum education: Bachelor’s degree or equivalent
• Required field of study: Relevant to the role
• Minimum years of experience: Correlates with internal job level requirements
• Location-based hybrid policy: 25% office time
• Visa sponsorship: Available