Description
We are seeking a Manager ICS Settlement Support to lead our Billing (Adjustments & Fees) team in International Client Services. The successful candidate will be responsible for day-to-day management of the team, maintaining business control process documentation, problem determination, resolution of imbalances, and servicing client inquiries. The role will also support key operational initiatives on the settlement system.
Key Responsibilities:
- Lead cross-functional projects and strategic planning on resources and processes for initiatives
- Embed risk, controls, and regulatory requirements into delivery of new system capabilities
- Direct daily operations for the team, analyzing workflows, establishing priorities, and setting deadlines
- Develop into a trusted point of contact for all operational matters on the Settlement and Billing system and processes
- Subject matter expertise on Settlement, Fees, Adjustments processing and all processes mapped and documented aligning with standards and policies
- Drive AI Optimization by reviewing manual processes and identifying tasks that could maximize high-quality, automated process improvements
Requirements:
- People leadership experience, including direct management
- Experience within the financial services or payments industry, especially within Settlement and system configuration
- Experience in developing procedures, assessing risks, and deploying controls to mitigate financial or regulatory risks for operational activities
- Strong executive presence and communication skills
- Collaborative, solution-oriented mindset with solid teamwork skills
What we offer:
- Competitive pension and performance-based bonus schemes
- 25 days of annual leave, increasing with tenure
- Access to premium care through private medical insurance
- Enhanced parental leave
- Up to £5,000 in funding for external qualifications