Description
We are seeking a Senior Analyst to join our Cyber Service Delivery Governance team. As a pivotal member of our team, you will help ensure the successful delivery and governance of key Cyber Security services within LSEG.
Key Responsibilities:
- Monitoring Service Delivery: Ensure Cyber Security services are delivered according to agreed-upon standards and service level agreements (SLAs).
- Performance Reporting: Create and maintain reports on service delivery performance, including key performance indicators (KPIs) and other metrics.
- Stakeholder Communication: Act as a liaison between different stakeholders, including internal clients, LSEG Technical teams, and Cyber Security Service teams.
- Assist leadership in developing, preparing, and supporting the Cyber Service Catalogue, Service Reporting, and Service Transition processes.
- Process Improvement: Analyse existing workflows and processes to identify inefficiencies and recommend improvements.
Technical Requirements:
- Proficiency in control frameworks based on industry best practices, including NIST, COBIT, and ISO27001.
- Good understanding of Cyber and Technology Service Management principles and policies (ideally ITIL certified).
- Good understanding of large-scale enterprise technology solutions and systems delivery.
- Possession of a recognized Cyber Security qualification is desirable.
- A degree or master's qualification in Cyber Security, Information Security, or IT Management is desirable.
Personal Skills and Capabilities:
- Clear and concise written and verbal communication.
- Critical thinking and problem-solving.
- Objective analysis of poorly defined problems.
- Proficient understanding of financial institutions and underlying business processes.
- Partnership and influence.
Benefits:
(Not mentioned in the job posting)
About Us:
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.