Service Assistant

We are seeking a Service Assistant to join our team at Porsche Approved & Service Zentrum Hamburg Nordost. As a Service Assistant, you will be responsible for providing excellent customer service, supporting the service area, and contributing to the overall success of our organisation.

Key Responsibilities:

• Represent Porsche Niederlassung Hamburg and provide first personal greeting and support to customers and guests
• Schedule appointments and provide information about after-sales services and offers
• Plan service appointments and customer mobility as needed
• Manage cash transactions
• Prepare and coordinate appointments with service advisors and parts department
• Prepare orders and maintain customer and vehicle master data
• Handle insurance-related tasks
• Explain service invoices and create them
• Prepare vehicle documents for vehicle pickup
• Create visit evaluations

Requirements:

• Completed training as an automobile salesman or similar qualification
• Relevant experience in after-sales services and familiarity with the system landscape of a car dealership
• Excellent communication and interpersonal skills
• Structured and organised work style with good comprehension
• Customer-oriented thinking and acting, as well as teamwork
• Fluent German and good English language skills

What we offer:

• Comprehensive and flexible old-age provision and security options
• Support for employees with a subsidy for childcare costs in the day-care centre
• Discounted conditions for VW leasing
• Sustainable mobility through subsidisation of public transport, such as discounted Germany tickets in the company subscription
• Attractive corporate benefits and a subsidy for EGYM and Wellpass