Lead Salesforce Engineer

The IT SaaS Engineering Team at MongoDB plays a critical role in enabling post-sales business processes, including Customer Success, Support, Renewals, Services, and account management workflows. By leveraging Salesforce and related business systems, the team ensures that post-sales teams have the tools, automation, security, and governance needed to effectively manage customer relationships, support customer outcomes, improve operational efficiency, and drive long-term customer growth.

We are looking for a highly experienced Lead Salesforce Engineer to drive the architecture, design, and evolution of critical Salesforce and CRM solutions supporting MongoDB's post-sales business processes. This role combines deep technical leadership, hands-on solution design, cross-functional stakeholder partnership, people management, and a modern engineering mindset that embraces AI-powered development responsibly to improve productivity, quality, and long-term platform health.

What you'll do

• Lead the architecture, design, and development of scalable Salesforce solutions supporting post-sales teams, including Customer Success, Support, Renewals, Services, and account management workflows
• Translate business requirements into secure, maintainable, and scalable technical solutions aligned with long-term platform strategy
• Partner closely with business stakeholders, product teams, and engineering teams to refine requirements and deliver high-quality post-sales solutions
• Oversee integrations between Salesforce and other enterprise platforms, ensuring reliable data flow and sound system design across the customer lifecycle
• Drive platform optimization across performance, scalability, usability, maintainability, and governance
• Establish and enforce engineering standards for coding, testing, documentation, CI/CD, and release management
• Troubleshoot complex technical and production issues and drive long-term, scalable resolutions
• Maintain technical documentation, including architecture decisions, design specifications, and implementation details
• Stay current with Salesforce platform capabilities, releases, and best practices, and proactively recommend improvements
• Proactively identify process and technical gaps, and help define and drive tech debt reduction initiatives, platform modernization efforts, and engineering efficiency improvements across the Salesforce ecosystem
• Leverage AI-powered engineering tools such as Apex Guru, GitHub Copilot, Salesforce Agentforce/Vibes, Claude Code, and similar capabilities to improve development productivity, code quality, design effectiveness, troubleshooting, and documentation, while applying strong judgment around security, privacy, accuracy, and responsible AI usage

Responsibilities

• Provide technical leadership through architecture reviews, design reviews, code reviews, and engineering best practices
• Act as a subject matter expert on Salesforce development, platform capabilities, automation, integrations, and scalable CRM solution design for post-sales business processes
• Lead technical design sessions and identify gaps between current-state and future-state solutions
• Design and support scalable solutions for customer success, support operations, renewals, customer health, account management, and related post-sales workflows
• Evaluate emerging technologies, frameworks, and engineering practices, and drive proof-of-concepts where appropriate
• Mentor engineers across the team and foster a culture of ownership, collaboration, continuous learning, and engineering excellence
• Support team growth by coaching, developing talent, and helping build a high-performing engineering organization
• Influence business and technical stakeholders through strong communication, sound judgment, and effective problem-solving
• Operate effectively in a fast-changing environment by managing priorities, driving accountability, and ensuring high-quality execution

Minimum Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field
• 12+ years of experience in Salesforce engineering, application development, or technical leadership within global SaaS organizations
• Strong hands-on experience with Apex, Lightning Web Components, Flows, integrations, and Salesforce platform customization
• Strong understanding of Salesforce architecture, governor limits, design patterns, and scalable solution design
• Experience designing or supporting Salesforce solutions for post-sales functions such as Customer Success, Support, Renewals, Services, or customer lifecycle management
• Experience with DevOps, CI/CD, release management, and Agile/Scrum delivery models
• Salesforce Platform Developer II certification required; Salesforce Certified Application Architect and Salesforce Certified System Architect certifications strongly preferred