Description
iCapital is seeking a Client Delivery Advocate - Associate to join the Data Solutions team. This role combines finance and technology, focusing on setting up and maintaining financial software applications, assisting clients, and working on special projects.
Responsibilities:
- Analyze and explain portfolio performance results.
- Conduct account-level reconciliations, including researching and resolving breaks, cancels, and corrects.
- Perform analysis of private equity and hedge fund statements for input into the system.
- Work with clients and partners to resolve data issues.
- Manage client onboarding, account setup, training, and day-to-day support.
- Perform system setup and configuration, new client setup, and financial account and asset setup.
- Assist in data feed management and create custom reports based on client needs.
- Liaise with vendor partners for enhancements and system issues.
- Prioritize individual and communal work to ensure projects are completed on time.
- Establish operational effectiveness through policy development and adoption.
- Proactively assess and act upon client and company needs.
Qualifications:
- 3-5 years of experience in a related field.
- Bachelor's degree from an undergraduate program.
- Excellent customer service skills.
- Strong understanding of financial instruments.
- Experience with RIA/Wealth management policies and procedures.
- Experience working with wirehouses or custodians.
- Organizational and self-motivated with attention to detail.
- Comfortable with technology, software tools, and applications.
- Experience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro, or similar platforms.
- Strong MS Excel and PowerPoint skills.
- Basic knowledge of database concepts and programming.
- Working knowledge of Photoshop, HTML design, and similar tools.
- Knowledge of various financial products and indices.
- Critical thinking and problem-solving skills.
- Collaborative and able to thrive in a team environment.
Benefits:
- Base salary range: $75,000 to $85,000.
- Comprehensive benefits package including equity, annual performance bonus, employer-matched retirement plan, subsidized healthcare, dental, vision, telemedicine, virtual mental health counseling, parental leave, and unlimited PTO.
- Flexible work arrangement: Monday-Thursday in-office, Friday remote.