Description
As our Resident Liaison Manager, you'll lead our frontline engagement, ensuring our residents are genuinely heard and supported as we deliver major, multi-million-pound refurbishment projects across their homes and estates.
Your focus will be leading our frontline resident liaison team, managing up to four Resident Liaison Officers. You'll provide steady, supportive leadership,holding regular one-to-ones, nurturing positive team dynamics and championing continuous staff development.
A key part of the role will involve taking the lead on complex capital works schemes. You'll step straight into major estate projects, including the Silchester refurbishment, to help unpick historical delays, resolve complex access challenges and rebuild local confidence.
When issues or frustrations arise, you'll step in with empathy, calm problem-solving and proactive conflict resolution. You'll act as a trusted senior escalation point for complaints, monitor project performance and capture lessons learned, to continuously improve our housing services.
You’ll bring a degree or equivalent with practical experience within housing, public sector or community engagement, alongside a strong track record of supporting tenants and leaseholders through capital works programmes.
As an approachable and capable leader, you have proven experience managing frontline teams, mentoring colleagues and fostering a collaborative, high-performing environment.
This role offers a genuine opportunity to lead high-profile estate improvements and see the direct impact of your work as we create safer, higher-quality homes. Alongside a competitive salary, an excellent local government pension scheme and generous annual leave entitlements, you’ll benefit from a practical hybrid working framework, comprehensive wellbeing support, employee assistance programmes and active staff networks designed to ensure you thrive both personally and professionally.