Customer Success Manager, Commercial

Job Overview

Join Anthropic's Customer Success team as a Customer Success Manager, Commercial, in a high-impact role driving AI adoption across the Commercial segment. You will work with organisations that move fast and push the boundaries of what's possible with AI, helping them harness the full potential of Anthropic's Claude capabilities.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
• Become an expert in Anthropic's products, understanding technical nuances and best practices to guide customers to the right solutions
• Monitor usage patterns, identify optimization opportunities, and develop activation plans for newly sold use cases
• Serve as the customer's thought partner, enhancing their knowledge of Claude products and advancing their journey toward the frontier
• Develop and execute change management strategies to drive end-user adoption
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics
• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude
• Own the customer experience across their lifecycle, managing comprehensive account and success plans
• Develop scalable engagement strategies and playbooks to optimize efforts across your portfolio

Requirements:

• 4+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
• Experience driving success across both consumption-based and seat-based business models
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
• Cross-functional collaborator who represents the customer in a positive, proactive manner
• Passion for AI and interest in responsible development of advanced systems

Logistics

• Annual Salary: $200,000-$265,000 USD
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role
• Minimum years of experience: Correlates with internal job level requirements
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
• Visa sponsorship: We do sponsor visas

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space