Description
We're looking for an experienced leader to own data center IT operations across APAC, covering both Nebius-owned and colocation sites.
You will lead operations for GPU and high-performance computing (HPC) infrastructure, including high-density and liquid-cooled platforms.
In this role, you will build and scale the regional operations organization and own the full operational lifecycle: preparing new sites for service, delivering reliable 24/7 support, managing hardware assets and returns, and overseeing changes to infrastructure in production.
Your responsibilities will include:
- Full-stack IT operations - Define and run the support model per site: 24/7 L1/L2 on-site, L3, on-call/duty coverage; final escalation point for critical incidents; RCAs and preventive actions.
- Own post-acceptance change management: upgrades, migrations, maintenance windows, decommissioning.
- Ensure availability and performance of compute, storage and network infrastructure in operation.
New sites into operations:
- Own operational readiness for every new DC: staffing, access, tooling, monitoring, ticketing, spares, documentation.
- Define acceptance criteria and handover from the Project team; sign off on acceptance into operations.
RMA, asset & spare management:
- Own the global asset lifecycle: intake, CMDB accuracy, audits, decommissioning and e-waste.
- Own RMA end to end: OEM channels, warranty terms, partner/franchise RMA integrations.
- Set spare-zone standards and stock levels per site; balance spares against failure rates and SLAs.
Service governance & vendors:
- Own SLAs and OLAs with platform, storage, network, internal teams.
- Manage colocation, field-service, outsourcing and OEM relationships: scope, SLAs, performance, disputes.
- Manage and report operational KPIs, risks and capacity to senior management and colocation tenants.
Team, processes & compliance:
- Org design and headcount forecasting from the DC launch pipeline; own the hiring pipeline (JDs, interview loops, recruiters, outsourcing, internships).
- Own ITDC processes, SOPs/runbooks, documentation and Jira/Confluence standards; competency and training frameworks.
- Ensure audits readiness, security posture reviews, DC access management and EHS adherence.
We expect you to have:
- 10+ years in data center IT operations including hands-on infrastructure support; 5+ years leading managers across multiple sites or countries.
- Experience taking new data centers or clusters from build into operations.
- Deep operational knowledge of RMA, asset management and spare planning at scale.
- Familiarity with GPU/HPC infrastructure and its failure modes.
- Experience owning SLAs/OLAs and RACI between infrastructure teams; strong ITIL/ITSM grounding.
- Vendor and contract management with colocation providers, field-service vendors and OEMs.
- Experience building and scaling teams; fluent English; readiness to travel.
It Will Be an Added Bonus If You Have:
- Experience with GB200/GB300-class liquid-cooled deployments (DLC, CDU operations).
- Experience with franchise or outsourced DC operating models.
- Audits experience; ITIL or PMP certification.
Benefits & Perks:
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams