Description
We're looking for an enthusiastic Administrator to join our Estate Planning administration team at Co-op Legal Services. You don't need any previous legal experience to join us. If you have the skills we're looking for, we'll give you the support and opportunities you need to learn, develop and build your experience in an ethical legal business.
As a Legal Administrator, you'll provide essential administrative support to our case handlers and wider team, helping them deliver a great experience for our clients. You'll play an important part in keeping things running smoothly, while gaining valuable experience within a supportive legal team.
Responsibilities
- Support the case handlers with a variety of client and third-party communications and administrative work
- Take a number of inbound calls building positive relationships and dealing with any issues which may arise
- Work effectively from a task list, making sure that the task list is well maintained, scheduling follow-up tasks with both third parties and internal partners
- Complete a variety of ad-hoc requests to meet the needs of the team which may include talking with customers and or third parties on the telephone
- Answer email queries via a shared inbox
- Support the development and implementation of any system or process changes
Requirements
- Some previous administration experience
- Great communication skills with the confidence to speak to clients on the phone
- Excellent organisation skills with the ability to prioritise a varied workload
- A high level of attention to detail
Benefits
- An annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- 30% discount on Co-op products and 10% off other brands
- Stream – early access to a percentage of your pay as you earn it
- Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
- 24/7 colleague support service
- Training and support for your development and career progression
- Cycle-to-work scheme