Description
As the Director of California Operations for Waymark, you will be a key leader in our operations, directly overseeing local managers and patient-facing care teams within California, responsible for delivering operational, clinical, and financial goals.
You are an experienced leader who excels at developing and mentoring managers and their teams to deliver excellent patient care and service. You are passionate about empowering teams to use a metrics-driven approach and continuous process improvement to meet high standards of care access, coordination, and quality for patients with Medicaid benefits.
Responsibilities:
- Lead and manage local managers to ensure alignment with state-level operational, clinical, and financial goals.
- Assist local managers with hiring, onboarding, and training new team members.
- Own state performance goals by tracking and reporting operational performance and translating strategic objectives into actionable plans.
- Provide coaching and mentorship to local managers, fostering professional development and a high-performing team culture.
- Oversee day-to-day performance of care teams, ensuring they meet patient access, care coordination, and quality standards.
- Collaborate with national care support teams to relay regional needs and challenges and implement new workflows and initiatives.
- Support regional VP, Partnerships, and Implementation teams to launch new contracts.
- Serve as a key point of contact for local providers and community-based organizations.
Minimum Qualifications:
- 7+ years of experience in healthcare or health services operations.
- 3+ years of direct people management experience.
- Demonstrated ability to manage operational performance and drive continuous improvement.
- Strong verbal and written communication, organizational, and problem-solving skills.
- Experience with budget oversight or financial management.
- A track record of effective collaboration with internal and external stakeholders.
- Ability to travel frequently within California.
- Must reside in California, preferably Sonoma/Orange or San Bernardino County.
Preferred Qualifications:
- History of relationships or experience with community-based healthcare initiatives in California and Medicaid.
- Strong understanding of barriers to healthcare access and quality among diverse, underserved populations.
- Experience working in startup environments.
- MHA or MBA.
The expected hiring range for this role is $146,000 – $187,000. We offer a comprehensive benefits package, including stock options, work-from-home stipend, medical, vision, and dental coverage, life insurance, paid time off, parental leave, retirement savings, commuter benefits, and professional development stipend.