Java, SQL, Unix / Consultant Specialist

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will provide full scope of day-to-day Production Support service, including resolution of live incidents and post-resolution problem management activities.

Responsibilities:

• Provide workarounds/resolutions with active participation in crisis calls
• Technical expertise in finding root cause of major system problems
• Participate and contribute to implementing automations/new production support concepts in the team
• Ensure use of best practices is followed by complying with Group Compliance Policy
• Create batch plans and support weekend releases
• Raise production change orders and support various testing activities
• Review, design, and re-engineer processes with new technologies to improve performance
• Provide 24/7 production support for Global Disbursement application
• Monitor application performance and proactively address potential issues
• Respond to Incident promptly and conduct Root Cause Analysis
• Manage job schedulers, resolve batch failures, and ensure timely transaction processing
• Act as a primary point of contact for escalation
• Maintain and improve monitoring tools and dashboards
• Document troubleshooting steps and resolution procedures
• Participate in production patching and deployment activities
• Own and drive the end-to-end incident management process
• Host and conduct Crisis calls
• Manage communication during live incidents
• Work on Service Improvement Initiatives

Requirements:

• Strong analytical skills/Troubleshooting/debugging Java code, Spring boot, SQL, Unix/Linux command and Stored Procedures
• Hands-on experience on tools like App D / Splunk / Control-M /Ansible / JIRA
• Experience of high frequency change
• Understanding of Unix and Shell scripting
• Experience in Agile/ DevOps environment
• Good communication skills
• Understanding of customers' needs and delivering excellent customer service
• Experience in Payments domain and on SWIFT messaging standards would be added advantage